Last updated: 11/05/2024
This website is operated by CIMC-Hexagon Hydrogen Energy Technologies (Beijing) Co., Ltd. (hereinafter referred to as “CIMC-Hexagon”, “we” and “our”). CIMC-Hexagon and its affiliates in China understand the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as “this policy”) before submitting personal information to us. This policy applies to this website.
We have formulated this policy to help you understand the following:
- How do we collect and use your personal information
- How do we use Cookies and similar technologies
- How do we share, transfer and disclose your personal information
- Your rights in the processing of personal information
- How do we protect your personal information
- How do we process minors’ personal information
- Third party service providers and their services
- How is this policy updated
- How to contact us
1. How do we collect and use your personal information
1.1 How do we collect your personal information
Personal information refers to any kind of information related to an identified or identifiable natural person as electronically or otherwise recorded, excluding information that has been anonymized. When you use our website or interact with us, we may collect personal information from you. When you use our website, you are not required to provide us with personal information. We will only collect and use your personal information for the purposes described in this policy. The personal information we may collect includes:
1.1.1 Information provided by you
When you contact us in the process of using this website, to provide us with comments, suggestions or inquiries, or to participate in our online or offline activities, you may choose to provide us with your contact information, including your name, email address and so on.
1.1.2 Information obtained during your interaction with us or use of our website and services
（1）Device and network information. We collect information about your device when you use our services, such as device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, Internet service provider.
（2）Log information. When you view the content provided by us, we automatically collect and store the necessary log information, such as the time of each access to the service, the path of the page visited, the client IP address, event information (such as errors, crashes, restarts, upgrades), etc.
Please note that individual log information and device and network information cannot identify a natural person.
1.2 How do we use your personal information
We may use your personal information for the following purposes:
（1）Respond to your interaction request. When you visit our website, participate in online or offline activities, request changes or request information that you have requested (such as marketing materials for products or services, etc.), and contact us with any questions or product information (such as providing technical support, giving us comments, suggestions, inquiries, etc.).
（2）To recommend relevant content, products or services to you. To send you, with your consent, information about products and services that may be of interest to you; Invite you to participate in our events, market surveys or satisfaction surveys; Or provide you with personalized content and services when you visit the Website.
1.3 Exceptions to authorization and consent
According to relevant laws and regulations, the collection of your personal information in the following circumstances does not require your authorization and consent:
（1）Related to national security and national defense security;
（2）Related to public safety, public health and major public interests;
（3）Related to criminal investigation, prosecution, trial and enforcement of judgments
（4）In order to protect the life, property and other major legitimate rights and interests of you or other individuals, but it is difficult to obtain your consent;
（5）The personal information collected is disclosed to the public by you yourself;
（6）Collecting personal information from legally publicly disclosed information, such as legitimate news reports, government information disclosure and other channels；
（7）Necessary to sign the contract according to your requirements;
（8）Necessary to maintain the safe and stable operation of the products or services provided, such as detecting and disposing of faults in the products or services;
（9）Necessary for legitimate journalism;
（10）When an academic research institution carries out statistics or academic research in the public interest and provides the results of academic research or description to the public, it de-identifies the personal information contained in the results;
（11）Other circumstances stipulated by laws and regulations.
2. How do we use Cookies and similar technologies
2.1 Cookies
We or our third-party partners may obtain and use your personal information through Cookies and store such personal information as log information. By using Cookies, we provide you with a simple and personalized web experience.
Cookies are plain text files that a web server stores on your computer or mobile device. A Cookie is a small amount of data that is sent from a web server to your browser and stored on your computer’s hard disk. The contents of Cookies can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser. Cookies usually contain an identifier, a site name, and some numbers and characters. With the help of Cookies, websites can store data such as user preferences.
The purpose of enabling Cookies is to improve the user experience. With the help of Cookies, the website can remember the user’s single visit (using session Cookies) or multiple visits (using permanent Cookies). With Cookies, websites can save settings, such as the language, font size and other browsing preferences of a computer or mobile device. This means that users do not need to reconfigure user preferences on each visit. We do not use Cookies for any purpose other than those described in this policy. You can manage or clear all Cookies saved on your computer according to your preferences.
2.2 Website beacons and pixel tags
In addition to Cookies, we also use other similar technologies such as website beacons and pixel tags on our website. For example, an email we send you may contain an address link to the content of our website, and if you click on the link, we will track the click to help us understand your product or service preferences so that we can proactively improve the customer service experience. A website beacon is usually a transparent image embedded in a website or email. With the help of the pixel tags in the email, we can tell if the email has been opened. If you do not want your activity to be tracked in this way, you can unsubscribe from our mailing list at any time.
3. How do we share, transfer and disclose your personal information
3.1 Share
In general, we do not share your personal information, except in the following cases:
（1）After obtaining your express consent, we will share your personal information with other parties;
（2）Where certain services are provided by one of our authorized partners, we may share your personal information with that partner as described in this policy. For example, if a partner is entrusted to handle hotlines, send emails, provide technical support, etc., on our behalf, we will ask the partner to only use your personal information to provide services to you on our behalf;
（3）We may disclose personal information between our affiliates, and we will only disclose your information within our affiliates for specific, explicit and lawful purposes, and only as necessary to provide the service. If we share your personal sensitive information or our affiliates change the purpose of the use and processing of personal information, we will again seek your authorization and consent.
3.2 Transfer
We will not transfer your personal information to any company, organization or individual, except in the following cases:
（1）After obtaining your express consent, we will transfer your personal information to other parties;
（2）In the event of a merger, acquisition, transfer of assets or liquidation, your personal information may be transferred as part of such transaction. If it involves the transfer of personal information, we will require the new company or organization that holds your personal information to continue to be bound by this policy, otherwise we will require the company or organization to seek authorization from you again.
3.3 Public disclose
We will not publicly disclose your personal information, except in the following cases:
（1）With your express consent or based on your active choice, we may publicly disclose your personal information;
（2）Where it is necessary to provide your personal information according to the requirements of laws, regulations, mandatory administrative law enforcement or judicial requirements, we may disclose your personal information according to the type and disclosure method of personal information requested. Under the premise of complying with laws and regulations, when we receive the above request for disclosure of personal information, we will require the recipient to provide the corresponding legal documents, such as subpoenas or investigation letters. We strongly believe that we should be as transparent as possible about the personal information we are asked to provide to the extent permitted by law. All requests are carefully reviewed to ensure they have a legitimate basis and are limited to data that law enforcement has a legitimate right to obtain for specific investigative purposes.
3.4 Exceptions for sharing, transferring, and publicly disclosing personal information with prior authorized consent
In the following cases, the sharing, transfer and public disclosure of your personal information do not require your prior authorization and consent:
（1）Related to the performance of the personal information controller’s obligations under laws and regulations;
（2）Related to national security and national defense security;
（3）Related to public safety, public health and major public interests;
（4）Related to criminal investigation, prosecution, trial and enforcement of judgments;
（5）In order to protect the life, property and other important legal rights and interests of you or other individuals, but it is difficult to get your or other individuals’ consent；
（6）Personal information that you disclose to the public by yourself;
（7）Collecting personal information from legally publicly disclosed information, such as legitimate news reports, government information disclosure and other channels.
According to the law, the sharing and transfer of de-identified personal information, and ensuring that the data recipient cannot recover and re-identify the subject of personal information, does not belong to the sharing, transfer and public disclosure of personal information, and the storage and processing of such data will not need to notify you and obtain your consent.
4. Your rights in the processing of personal information
You should ensure that all personal information submitted is accurate. We do our best to maintain the accuracy and completeness of personal information and to update this data in a timely manner.
Where required by applicable law, you may (1) have the right to access and copy certain personal information we hold about you; (2) ask us to update or correct inaccurate personal information about you; (3) refuse or restrict our use of your personal information; (4) ask us to delete your personal information; (5) ask us to explain the rules for processing personal information. If you would like to exercise your rights, please contact us.
You also have the right to withdraw your consent at any time, where required by applicable law, when we process your personal information based on your consent. However, the withdrawal of consent will not affect the legality and effectiveness of our processing of your personal information based on your consent before the withdrawal, nor will it affect our processing of your personal information based on other appropriate justifications.
5. How do we protect your personal information
We take the security of personal information seriously. We use appropriate physical, administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. We will do our best to protect your personal information, but please note that no security measures can be impeccable.
We undertake to store your personal information for as long as reasonably necessary, unless the retention period is required or permitted to be extended or permitted by law. Because the storage period of data may vary based on different scenarios and products and services, the criteria we use to determine the retention period include: the time required to retain personal information for the completion of the business purpose, including providing products and services, ensuring the security of systems, products and services, responding to possible user inquiries or complaints, and locating problems; Whether the user agrees to a longer retention period; Whether there are special requirements for data retention in laws, contracts, etc.
Personal information collected and generated in the People’s Republic of China is stored in the People’s Republic of China.
6. How do we process minors’ personal information
Our website is mainly aimed at adults. If you are a minor under the age of 18, please ask your parents or guardian to read this policy carefully and use our website or provide us with personal information with the consent of your parents or guardian. We will protect minors’ personal information in accordance with relevant national laws and regulations. If the parent or guardian finds that the personal information of the minors is filled in by the minors themselves and needs to be modified or deleted, please contact us at any time.
We do not actively collect personal information from minors without the consent of a parent or guardian. If we discover that we have collected personal information from minors without prior verifiable parental consent, we will seek to delete the data as quickly as possible.
7. Third party service provider and their services
We may use services provided by third parties to ensure a smooth browsing experience for you. We have no control over such third parties and their privacy and data protection policies, and such third parties are not subject to this policy. When you visit our website, your information may be collected by such third parties. Therefore, we recommend that you read the privacy policies of third parties.
When you visit our website, the following third party terms and privacy policies may apply:
We use Google Analytics, Google Tag Manager and Baidu Tongji for statistical analysis, monitoring app crash rates and more. For the privacy policy, see Google Privacy Policy Baidu Statistics Privacy Policy
8. How is this policy updated
We reserve the right to update or amend this policy from time to time. If our privacy policy changes, we will post the latest version of our privacy policy here. If we make a material change to our privacy policy, we may also notify you of the change through different channels, for example, by posting a notice on our website or by sending a separate notice to you.
9. How to contact us
You should ensure that all personal information submitted is accurate. We do our best to maintain the accuracy and completeness of personal information and to update this data in a timely manner.
If you have any privacy complaints or questions to contact us, you can contact us through the following contact information:
Room 202, 2/F, Building 3, No.9 Yard, Fengyuan Street, Daxing District, Beijing
CIMC-Hexagon Hydrogen Energy Technologies (Beijing) Co., Ltd.
